Saturday, 27 September 2014

Problems With Silhouette

Today I thought I might just get my Silhouette out as Marc is always nagging me to use it more and after seeing what The Equally Lovely Denise makes with hers …….  I was going to look at what I have in my library and perhaps make a simple card or two …….

Picture1….. well, it all started well and I saw all the files loading …… then it started to initializing and that was it!!  I last downloaded some files from the online shop in mid April and all was well then!  I researched any problems and fixes, and gathered there had been  …. and downloaded in turn the latest two software programmes from Silhouette  - the Legacy being the one that seemed to be the most recommended from forum/blog posts etc.

SILHOUETTE STUDIO® VERSION 3.1.417 (RELEASED 8/4/2014)
SILHOUETTE STUDIO® VERSION 2.9.45 (RELEASED 1/10/2014) LEGACY

…… but still nothing!  Agh … I know I don’t use it as often as I should but it’s a handy piece of kit to have lurking in the background …. I have messaged Silhouette, who have always been quite helpful in the past ….. but at present it is most annoying …. is it a problem anyone else has had.?

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6 comments:

  1. Di27 September 2014 at 14:22:00 BST

    Hi Helen

    I don't have a Silhouette but one of our lovely Snippets Playground pals has a Silhouette Cameo - she lives in Spain (retired to the sunshine) and is really savvy. I'll send her the link to this post in case she (Kate) thinks she can help at all - albeit from afar :) Watch your comments box in case she finds the time to hop in and say hello.

    Hugs, Di xx

    ReplyDelete
  2. mamapez527 September 2014 at 15:03:00 BST

    Hi Helen. I am a friend of Di Wray. I was going to send you an e-mail but your link does not work. feel free to e-mail me and I will try to help. Kate x

    ReplyDelete
  3. DJG27 September 2014 at 16:32:00 BST

    Have you got the latest version which is V3.1.417. If not you can download it here http://www.silhouetteamerica.com/software/silhouette-studio

    ReplyDelete
  4. Pamela27 September 2014 at 21:55:00 BST

    Join the Craft Telly forum - there's lots of Silhouette owners there and some of them are very clued up about the machine and they'll be only to happy to help you.

    ReplyDelete
  5. Mrs B28 September 2014 at 08:24:00 BST

    Hi Helen. Sorry I can't help you as I don't have a Shilouette, just wanted to say that I feel for you. How frustrating that you can't do what you want. Good luck with getting the problem sorted. Take care.

    ReplyDelete
  6. Den28 September 2014 at 08:45:00 BST

    Hi Helen, I found this is a (very annoying) feature of Sil.
    It does not always load properly, and then because it thinks it is still running, it then will not load when you try again. You need to Ctrl+Alt+Del to get your task manager running, and then kill all the tasks that are named Silhouette ( there may be more than one), being careful not to kill anything else! Then try again and be patient, it can take a long time to load, especially if you have a large library and lots of fonts and your computer is a little old and tired (although mine is not that old!!!!!). Things seem to have improved a lot with the latest version, but I do find that I have to close a lot of other stuff if I am working on multiple files, or using text in Sil. As you know, I love it, but feel there is still a lot of work could be done in the background, to clean up the code and library indexing to make this run more efficiently!!! I See you soon for the bug event! ELDx

    ReplyDelete

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