27th December 2018
I still get the occasional comments on this post, most recently a couple of days ago, unfortunately I solved this problem 4 years ago and it's now hazy in my mind ..... I believe I opted for the Manual Reset Option for Windows to delete the folder com.aspexsoftware.Silhouette_Studio.8. To do this you do not need to open up Silhouette, - you need to locate your Silhouette Files in your Program Files on your computer (I found mine in Windows (C)) - I then deleted the above and then re-installed the files through via the Silhouette Site where I downloaded them from originally over the years. I am afraid that is all the help I can give you .....
I have just recently been given a Scan n Cut by Marc so I am about to see if I can work out how/if I can transfer all my silhouette files to use on it ......
It’s been almost two weeks now since I discovered that I couldn’t open my Sihouette Studio programme. I know I under use my Silhouette cutter, but it’s always there in the background, well so I thought.
I must have spent two hours a day trying to sort it out installing and uninstalling ……. and exchanging many e-mails with Silhouette but my need for a quick answer wasn’t helped by the UK & US time difference ….. but I have to admit I was dogged in my demand for a solution …… and yesterday I finally got it and my problem is now sorted ….. and I thought I would post it here just in case anyone else ever has the same problem…….
“Your comments would indicate there is a library corruption. To resolve this concern, please begin by attempting to Reindex the library by doing the following:
- Go to the File menu (PC) or Silhouette Studio menu (Mac)
- Select Preferences > Advanced
- Select the Reindex My Library option
If continued concerns are met, the library can be reset in one of the following ways:
NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library and the library structure. You may wish to first back up any user-created images prior to deleting this folder by opening them and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).
Preferences Option
- Open the Silhouette Studio® software program
- Go to the File menu (PC) or Silhouette Studio menu (Mac)
- Go to Preferences > Advanced
- Select the Reset Library option
- Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249
Manual Reset Option
- Close the Silhouette Studio® software program
- Navigate to the following location:
- Mac: Macintosh HD > Library > Application Support > com.aspexsoftware.Silhouette_Studio.8
- Windows XP: C: > Documents and Settings > All Users > Application Data > com.aspexsoftware.Silhouette_Studio.8
- Windows Vista, 7, 8: C: > Program Data > com.aspexsoftware.Silhouette_Studio.8
NOTE: If the above folder cannot be found on Mac, you may press SHIFT + CMD + G which reveals a small window where you can type the name of a folder to locate it. If the above folder cannot be found on Windows XP, go to your Control Panel to select "Files & Folders" to select the View tab and select Show hidden folders. If the above folder cannot be found on a Windows Vista, 7, or 8, go to the Control Panel to search for the term "Hidden Folder" in order to select the option to Show hidden folders.
- Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all of its sub-content
- Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249
Phew!! And thank you Silhouette!
