Friday, 10 October 2014

Silhouette Studio Crashing On Start Up

It’s been almost two weeks now since I discovered that I couldn’t open my Sihouette Studio programme.  I know I under use my Silhouette cutter, but it’s always there in the background, well so I thought.
I must have spent two hours a day trying to sort it out installing and uninstalling ……. and exchanging many e-mails with Silhouette  but my need for a quick answer wasn’t helped by the UK & US time difference  ….. but I have to admit I was dogged in my demand for a solution …… and yesterday I finally got it and my problem is now sorted …..  and I thought I would post it here just in case anyone else ever has the same problem…….
“Your comments would indicate there is a library corruption. To resolve this concern, please begin by attempting to Reindex the library by doing the following:
  1. Go to the File menu (PC) or Silhouette Studio menu (Mac)
  2. Select Preferences > Advanced
  3. Select the Reindex My Library option
If continued concerns are met, the library can be reset in one of the following ways:
NOTE: This action will completely remove the entire library, including all user-created content that have been saved into the library and the library structure. You may wish to first back up any user-created images prior to deleting this folder by opening them and saving them as a STUDIO file on the computer or removable memory drive (such as a USB flash drive).
Preferences Option
  1. Open the Silhouette Studio® software program
  2. Go to the File menu (PC) or Silhouette Studio menu (Mac)
  3. Go to Preferences > Advanced
  4. Select the Reset Library option
  5. Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249
Manual Reset Option
  1. Close the Silhouette Studio® software program
  2. Navigate to the following location:
  • Mac: Macintosh HD > Library > Application Support > com.aspexsoftware.Silhouette_Studio.8
  • Windows XP: C: > Documents and Settings > All Users > Application Data > com.aspexsoftware.Silhouette_Studio.8
  • Windows Vista, 7, 8: C: > Program Data > com.aspexsoftware.Silhouette_Studio.8
NOTE: If the above folder cannot be found on Mac, you may press SHIFT + CMD + G which reveals a small window where you can type the name of a folder to locate it. If the above folder cannot be found on Windows XP, go to your Control Panel to select "Files & Folders" to select the View tab and select Show hidden folders. If the above folder cannot be found on a Windows Vista, 7, or 8, go to the Control Panel to search for the term "Hidden Folder" in order to select the option to Show hidden folders.
  1. Delete the folder com.aspexsoftware.Silhouette_Studio.8 with all of its sub-content
  2. Recover the library for download content as directed at http://www.silhouetteamerica.com/faq/solution/249
Phew!! And thank you Silhouette!